I’ve assembled some Q & A around updating/upgrading to the 2014 release of Photoshop CC below. If you don’t see your question answered below, let me know in the comments section and I will try and answer.
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Updating/Upgrading to the 2014 release of Photoshop CC FAQ
How do I install the 2014 release of Photoshop CC update?
From Photoshop CS6, choose Help>Updates… to launch the Adobe Application Manager. A new version of the Adobe Application Manager will start to download. After it’s downloaded, it will relaunch and the new CC applications will show up when you sign-in. (Note: If the Adobe Application Manager is already open, quit it and relaunch it to get it to self-update)
Note: Adobe Creative Cloud desktop app is supported on Mac OS X 10.7 or later, and Windows 7 or later. If you’re downloading an App on an older operating system, Adobe Application Manager is used to download and install your app.
How do Install Extension Manager 7.2 to support CC 2014 applications?
After Installing Photoshop CC 2014 you will want to also Update the Extension Manager to version 7.2.
You should now have Extension Manager 7.2 installed.
Where is MiniBridge/Kuler?
How do I install the Photoshop CC update for Creative Cloud if I’m a new member?
If you’re brand new to Creative Cloud, all apps and services can be installed from the Download Center. (Note: if you still see “Apps” instead of “Download Center” clear your browsers cache and cookies for Adobe.com) Go to http://creative.adobe.com and sign in with your Adobe ID. Click Download Center:
You can browse through all the apps and services, and view details about all apps and services. Navigate to the App you want to download and install, and click Download. The product detail page opens:
Review the details, system requirements, and supported languages. Click Download:
Note: Adobe Creative Cloud desktop app is supported on Mac OS X 10.7 or later, and Windows 7 or later. If you’re downloading an App on an older operating system, Adobe Application Manager is used to download and install your app.
If I install 2014 release of Photoshop CC, does it update and replace the current version of Photoshop I currently have installed?
No. The 2014 release of Photoshop CC (version 2014.0) is a major version update and will install completely separate from the current Photoshop CC or any prior versions you have installed. With major version updates, we may update compilers for development and/or change system requirements, so we don’t automatically replace the prior version for compatibility reasons – e.g. OS, plug-ins, or other system drivers. You are welcome to keep both versions installed, or uninstall prior versions of Photoshop if you would like.
Can I uninstall prior versions of Photoshop (CC, CS6, etc.) after I install the 2014 release of Photoshop CC?
Sure. That decision is totally up to you. After you are comfortable with the Photoshop CC and confirmed all your plug-ins, hardware & printer drivers are working correctly, feel free to uninstall CS6.
How do I uninstall a previous version of Photoshop?
On Mac, go into the Photoshop application folder and double-click the “Uninstall Adobe Photoshop CC” or “Uninstall Adobe Photoshop CS6” icon:
On Windows, see: http://windows.microsoft.com/en-us/windows7/uninstall-or-change-a-program
Do I have to re-install my 3rd party plug-ins and extension panels after I update?
Yes. Because the 2014 release of Photoshop CC (version 2014.0) is a major version update it will install completely separately from the current version of Photoshop CC (version 14.2.1) and have a separate plug-ins folder. To install your 3rd party plug-ins for Photoshop CC:
DO:
DO NOT:
If you encounter unexplained problems or crashes in Photoshop, use the following documents to determine if plug-ins are the problem:
Note: we removed the option in preferences to point to a “Additional Plug-Ins Folder” in Photoshop CC as it caused more problems than it solved.
How do I migrate my presets from a previous version of Photoshop?
Choose Edit>Presets>Migrate Presets… and follow the on-screen instructions. http://helpx.adobe.com/photoshop/kb/preset-migration-photoshop-cc.html
Why don’t my 3rd Panels show up in the 2014 release of Photoshop CC? What happened to Oil Paint, Mini-Bridge & Kuler?
With each release of Photoshop, our development team needs to do some architectural spring-cleaning. As we modernize our code and add cool new features, we sometimes have to make tough decisions to cull existing features from the herd.
With that said, 3rd party panels using Flash, Mini Bridge, Kuler, & the Oil Paint filter were removed from the 2014 release of PhotoshopCC.
Details and workarounds here:
My sync settings function is disabled. How can I fix that?
Go to Help>Sign Out… to sign out. Choose Help>Sign-in… to sign in again. Quit and relaunch Photoshop CC. Sync Settings should be enabled.
I don’t see the updates for the 2014 release of Photoshop CC in the updater. Why? First, make sure your computer meets the minimum hardware and OS requirements for installation and use.
If your system meets the requirements, make sure that you quit the Adobe Application Manager and relaunch it. If it’s been open it needs to be quit and restarted so that it updates itself to see the CC updates.
I’m having trouble installing Photoshop CC on my system. Where can I get help?
I’m a Creative Cloud member and Photoshop is asking me for a serial #. How do I fix it?
How do I sign out of the Creative Cloud app? Click the gear icon in the upper left of the Creative Cloud app and select Preferences:
Click Account in the preferences dialog and click Sign-Out:
Where can I learn about more about the new features in the 2014 release of Photoshop CC?
I’m brand new to Photoshop. Where should I start?
Where do I find older versions of Photoshop to download from Creative Cloud?
Additional Questions:
Additional Information:
Note:
If you are experiencing issues related to expired volume serial numbers for Creative Cloud for enterprise, see this article for more information.
To determine if you have access to the Adobe activation servers.
If you see two Adobe logos, you should have access to the activation.
Step text servers. Try signing in to your application.
If you are still having trouble signing in, click this link.
If you see a test successful message, you have access to the activation servers. Now try signing in to your software.
Click the Creative Cloud icon, located in the taskbar (Windows) or Apple menu bar (macOS), to open Creative Cloud desktop app.
To sign in again, enter your Adobe ID (usually your email) and password, and click Sign in.
Click the three vertical dots icon in the upper-right corner.
Choose Check for App Updates from the pop-up menu. You can also press Ctrl+Alt+R (Windows) or Command+Option+R (Mac OS) to refresh Creative Cloud desktop app and check for updates.
If you aren’t using the latest version of Creative Cloud desktop app, a prompt to update will appear. Click Update.
Sign in to your Adobe account with your Adobe ID (usually your email) and password.
If you’re having trouble signing in, see Adobe ID account and sign-in troubleshooting.
In the navigation bar at the top, click the Plans tab.
In the plan details page, under Plan & payment, click Manage payment.
Confirm that your credit or debit card number, expiration date, billing address, and phone number are entered correctly, without spaces or dashes. Get help with updating your billing info.
Note:
Using a corporate card? Be sure you’re using the name and billing address of the cardholder, not your own. Check with the cardholder or your accounting department to verify the correct name and billing address.
In the navigation bar at the top, click Communication.
In the left pane, click Marketing communication. Then, in the Contact preferences section, confirm that your postal address is correct and the same as the address associated with your account payment card.
A missing or invalid birth date can affect your eligibility to use Creative Cloud.
Sign in to your Adobe account with your Adobe ID (usually your email) and password.
If you’re having trouble signing in, see Adobe ID account and sign-in troubleshooting.
If prompted, enter your birth date and click Update. If your birth date is not accepted, your entered age does not meet CC’s eligibility requirements. See: Error: You are not eligible to use Creative Cloud.
To change your birth date, clear your browser cache (see your browser's documentation for instructions) and try again. Alternatively, try another browser. You may need to wait 24 hours before you can enter a new birth date.
If you purchased an English-only subscription, make sure that the default language setting in Creative Cloud desktop app is English (International).
Click the Creative Cloud icon in your taskbar (Windows) or the Apple menu bar (Mac OS) to launch the Creative Cloud desktop app.
Click the three vertical dots icon at the upper-right corner and select Preferences.
Select Creative Cloud, and then click the Apps tab.
Under App Language, select English (International).
An inaccurate computer system clock can cause activation problems. Did you reset your computer’s date and time recently? Check that your computer's system clock is set to the correct date and time.
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